Last Updated: 28-05-2026

We value your satisfaction and aim to provide quality products. Please read the policy carefully before making a purchase.

1. Eligibility for Return/Exchange

A product may be eligible for return or exchange only if:

  • Wrong product delivered
  • Defective or damaged item received
  • Size issue (only if mentioned as applicable by store policy)

You must raise a return or exchange request within 7 days from the date of delivery with unboxing video proof.
*Unboxing video proof is required only for wrong, missing, or damaged item claims.

2. Conditions for Return/Exchange

Returned products must be:

  • Unused and unworn
  • In original packaging with all original tags intact, including the attached Olwinstore Security Loop Tag. Returns will not be accepted if the Loop Tag is removed or tampered with.
  • Free from stains, damage, perfume, or wash

If any of these conditions are not met, the return request may be rejected.

3. Items Not Eligible for Return

  • Clearance / Sale items
  • Customized or altered products
  • Products without unboxing video proof
  • Products missing their original Security Loop Tag or where the Loop Tag has been cut/tampered with.
  • Hygiene-related items (if applicable)

4. Return/Exchange Process

  1. Raise a return request via Email/WhatsApp.
  2. Share Order Number + Unboxing Video + Reason.
  3. Our team will evaluate and respond within 24–72 hours.
  4. Pickup will be arranged if eligible.
  5. After verification, exchange/replacement will be processed.

5. Refund Policy

  • Customers may choose between a refund or exchange for eligible returns.
    Refunds will be processed if requested or if replacement is unavailable.
  • If a replacement product is unavailable, a refund will be issued automatically to the original payment mode within 5–10 working days after approval.
  • Shipping charges are non-refundable unless the return is due to seller error.

6. Return Shipping

  • In case of seller error (wrong/damaged item), return shipping is free.
  • In case of size issue or customer change of mind, customer may bear return pickup/shipping charges.

7. Contact Support

For returns or support, contact:

Email: support@lightsteelblue-lemur-697306.hostingersite.com
Phone: +91 7003441941
WhatsApp: +91 7003441941
Address: 8/3 Bhawani Dutta Street,4th Floor, Kolkata-700073 (W.B)